MaidThis! Cleaning Help & FAQs

Common Questions

Who is MaidThis! Cleaning?

We believe that hosts should not have to worry about managing cleaners and scheduling cleanings. You focus on what you do best and let us handle the turnover process.

Our goal:
• Provide RELIABLE, high-quality, and trustworthy cleaning service for your short-term rental unit
• Allow you to focus on hosting instead of managing cleaners
• Get you that 5-star rating!

Do cleaners know how to clean short-term rentals?

Heck yes! A regular cleaning is NOT the same as a turnover cleaning, and we know that. All cleaners have experience in turnover cleaning and know exactly what is needed.

Before your cleaning, please provide any specific cleaning notes that can be unique to your property. We will add these notes to every cleaning so the crew is always aware of what is needed.

Do cleaners bring their own supplies?

Yup! Our cleaners bring everything needed for your cleaning. However, the cleaners will not bring laundry detergent, dishwasher soap, or trash can liner. You will need to supply these products if needed for your unit.

What if the cleaners mess up?

We have a 100% Satisfaction Guarantee. If our cleaners missed something that should have been included in our Services, the cleaners will go back to fix whatever was missed. Please note that these are turnover cleanings and therefore are not deep cleaning. If your unit requires a deep cleaning, please let us know.

How do you ensure quality?

Our cleaners all have experience in short-term rental cleaning and we offer the 100% Satisfaction Guarantee as well.

If you schedule high volume of cleanings every month, we will have quality inspector to do random quality checks throughout the week on your properties.

How do we handle key exchange?

Most clients have a lockbox or hide the key somewhere for the cleaners. Please provide the location of the key or lockbox code in the notes schedule when you book. We do not hold onto spare keys.

How soon in advance do I need to schedule?

We need at minimum a 1-day notice for cleanings. However, please schedule cleanings as far in advance as possible -you can always log in and schedule all upcoming cleanings you have. We always do our best to accommodate cleanings but if you schedule a cleaning very last minute, we do not guarantee that we can cover the cleaning.

If you have a same day booking, please give us a call to see if we have availability.

Cancellation policy?

We get it, sometimes guests may cancel last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 1 day before the cleaning. If you cancel after 4PM the day before the cleaning or on the same day as the cleaning, there is a $30 cancellation fee.

Do you do laundry?

Yup! Between 1-3 loads of laundry is included as part of the package, depending on the size of your home.

We use the linen that you provide us. Laundry is included in the price as long as the machines are on-site or in-building. If not, there is a $10 gas/time charge (in addition to reimbursement) to go to a laundromat.

I'm ready to rock, how do I schedule my first cleaning?

Awesome! We would like to speak with you first and fully understand your unit/needs. You can visit www.maidthis.com/airbnb-contact-us/ and fill out that quick form and someone will get back to you ASAP.

Terms of Service

MaidThis! Cleaning's Vacation Rental Policies

• Availability Guarantee: We respectfully ask that you book as far in advance as possible so that we can guarantee a cleaning timeslot. If you book sooner than 24 hours in advance, we will try our best to accommodate but cannot guarantee availability!

• Laundry: If there is excessive laundry in the unit, the client acknowledges that the cleaning crew will be allowed to go to a laundromat in order to clean all linens in a timely fashion. The client will be charged reimbursement for laundry expenses incurred by the cleaning team (whether in-unit or at the Laundromat).

• Damages: Our cleaning teams will be on the lookout for any damages caused by the previous guests. However, it is not always possible to identify every damage. MaidThis is not liable for any damages caused by the guests which are not reported.

• Cleaning Timing: We will try as much as possible to start at the exact scheduled time; however during peak hours (11:00AM – 3:00PM) some flexibility may occasionally be required. Our guarantee is that the unit will be cleaned before the scheduled arrival time of the next guest.

• Cancellation Fee: If the cleaners arrive and there is no key in the lockbox or they cannot get in for whatever reason, we will charge a $30 cancellation fee. The cleaners cannot wait extended periods of time for the retrieval of the key to enter. If a booking needs to be cancelled for whatever reason, such as due to guests extending their stay or an incorrect booking, and the crew goes to the unit, we will charge a $30 cancellation fee.

• Loss of Revenue: MaidThis! Cleaning is not liable for any loss of revenue incurred by the host. Our Guarantee is that if anything is missed by the cleaners, we will go back to fix the problem. We do not have any control over interactions with your guests and how things are handled, and thus are not liable for any loss of revenue.